FAQ


What is Whimsy?

Malaysia's culinary landscape is set for an exciting new era with Whimsy, the first-of-its-kind multi-sensory, fine dining experience. Whimsy feature’s Michellin-Starred chef with state of the art 360 projection technology into an epicurean journey that is out of this world.

Where is Whimsy located?

Whimsy is located at 231, Jalan Bukit Bintang, Imbi, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

Where can I purchase a seat to experience it?

Seats are ONLY sold online at https://whimsy.com.my/

What is the minimum age to experience Whimsy?

The minimum age to experience Whimsy is 7 years old. - Each individual will need to have his/ her own seat. Sharing of seats is not allowed, regardless of age.

How many people can fit per session?

Our tables can accommodate 10 pax per session. Please take note that seating’s will be allocated upon arrival and all guests sits together.

What time and how many sessions are there daily?

- Two sessions of Whimsy on Tuesday – Friday at 6:30 PM & 8:30 PM. - Three sessions of Whimsy on Saturday & Sunday at 5:00PM, 7:00PM & 9:00PM. - You may not switch between sessions once you have bought the seat to your preferred session.

How long does each experience last?

The unique dining experience is for 90 minutes. Guests are required to register at the waiting Lounge at least 30 minutes before the time of the session that they have bought. Failure to reach on time will deem your admission as forfeited with no refunds given.

What happens if I don’t turn up? Can I get a refund?

Kindly note that once a purchase has been made, strictly no refund will be given, unless the experience is cancelled by the organizer themselves. Also, please take note that the projection is according to the schedule and it will not be replayed if you are late. I’m an event organizer, corporation, individual and would like to organize/ customize my own Whimsy experience. Can I do that? Yes, write in to us at info@whimsy.com.my

FOOD

Can I change my food menu? We have a standard 4-5 course menu. Unfortunately, we do not allow any changes to it once your booking is confirmed.

Is the food being served Halal?

The menu is from Elements Kuala Lumpur, The Official Food Provider, is carefully crafted and selected. All meats ordered from the caterer are strictly pork free. However, certain selection of food involves alcohol. If there is any changes required , please write to us at info@whimsy.com.my

Can I bring my own food and/or drinks?

We strictly prohibit outside food or drinks to be brought into the area. All guests would be subjected to a basic bag check.

SPECIAL CELEBRATIONS AND VIP SERVICES

1. Can I request for special wordings to be placed during projection?
YES! From Special wordings to other special announcements, we can arrange it for you, provided the request is made in advance.

2. Can I custom-make the experience for my friends/ family/ client?
There are many ways that you can customize your experience with us. Write in to: info@whimsy.com.my


NOTE
All prices quoted are in RINGGIT MALAYSIA and exclusive of local taxes and SST.
Deposit paid upon bookings is NOT REFUNDABLE. Balance payment is to be made upon arrival depending on the package chosen.